Guides & advice
Plain-English answers to the things we get asked on every job. No jargon, no upselling.
12 Aug 2026
The remote-access scam, and how to end the callSomeone rings claiming to be from your telco, your bank, or Windows support. Here is exactly what they want and what to do the second you suspect it.
7 min read
28 Jul 2026
Passwords: the only three rules that matterForget the special-character rituals. Length, uniqueness and a manager to remember them — that is the whole of it.
6 min read
14 Jul 2026
Why your computer got slow (it is rarely the age)Five real causes we find on the bench, in the order we check them — and which ones you can fix yourself in ten minutes.
8 min read
30 Jun 2026
What actually protects a home computer in 2026Most paid security suites solve a problem you no longer have. Here is what genuinely reduces risk on a home machine, and what is theatre.
6 min read
16 Jun 2026
Fixing Wi-Fi dead zones without a faster planIf one room is bad and the rest is fine, upgrading your plan cannot help. Here is how to work out what is actually wrong.
8 min read
2 Jun 2026
Two upgrades worth doing, and two that are notAn SSD and memory transform an older machine. A faster processor or a new graphics card usually do not. Here is how to tell what your machine actually needs.
7 min read
19 May 2026
Backups: the one thing everybody skipsAlmost every household we visit has "a backup". Most of them would not survive the thing they are meant to protect against.
7 min read
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