About
A local technician, not a call centre
I'm Tahir, your local technician at Rapid Tech Solutions. Arrange a device drop-off in Cranbourne South or a home visit across Melbourne's south-east. You deal directly with the person doing the work.
We started because too many people were being told to replace machines that needed an hour of work, and charged for the privilege of finding out. So the diagnosis is free, the price is fixed before we start, and if it can't be fixed there's nothing to pay.
How we work
Free diagnosis first, then a fixed written price. Bring your device at an agreed time or book a home visit. We explain the fault, the price and the expected turnaround before you decide.
What we won't do
Sell you hardware you don't need, charge for advice given on the phone, or hand you a machine back without explaining what was wrong with it in words that make sense.
How we actually work
Choose the option that suits you: arrange a device drop-off in Cranbourne South, or request a home visit. We send the drop-off address after confirming your booking and a time; phone availability around the clock does not mean unarranged drop-ins.
For work that needs the bench, such as a longer data recovery or drive clone, we explain the expected turnaround and keep you updated. Diagnosis is free and the price is agreed before the repair starts.
What we will not do
The computer repair trade has a poor reputation in places, and it is usually earned by three habits. We have made a point of avoiding all three.
- We do not sell hardware you do not need. If your Wi-Fi problem is fixed by moving the router four metres, that is what we will tell you, and we will charge for the visit rather than a mesh system.
- We do not quote by the hour. You get a fixed price before work starts, so a difficult job is our risk rather than yours.
- We do not push replacements. A machine that needs one $150 part is worth fixing, and we will say so even when a new laptop would be a bigger sale.
Diagnosis before quoting, always
Nearly every repair starts with the same twenty minutes: checking drive health against the manufacturer's own error counters, watching which resource is actually saturated under real use, checking temperatures under load, and looking at what is running that should not be.
It is unglamorous and it is the reason we can quote a fixed price honestly. Guessing produces the pattern everybody has experienced — a repair that does not fix the problem, followed by a second opinion that does.
Who we help
We help households with family computers, school and university laptops, Wi-Fi coverage and scam clean-ups. We also work with small businesses that need help with their computers and networks.
We are comfortable explaining things to people who do not enjoy computers, and equally comfortable being technical with people who do. Neither is treated as the default.
Our guarantee, in plain terms
- Free diagnosis
- We tell you what is wrong and what it costs before you commit to anything.
- Fixed price
- Agreed before work starts. It does not move without asking you.
- No fix, no fee
- If we cannot resolve it you pay nothing at all.
- 30-day warranty
- If the same fault returns within a month we come back at no charge.
- No call-out fee
- Every suburb we cover is the same price.
Where we cover
Cranbourne, Clyde and Clyde North, Berwick, Narre Warren, Dandenong, Frankston, Carrum Downs, Patterson Lakes and Chelsea, plus the suburbs around each. The full list with what we see most in each is on our service areas page.
Ready to get it sorted?
Call to describe the fault, or send a booking request if we cannot answer. We confirm the service option, time and quote with you before work starts.