Terms of Service

Last updated 17 August 2026

Quotes and pricing

Diagnosis is free. You receive a fixed price before any work begins, and that price does not change unless we find something different and you agree to the revised quote first.

No fix, no fee

If we cannot resolve the fault you pay nothing, diagnosis included. Where a repair is possible but not economical we will tell you, and you are free to decline at no cost.

Warranty

Repairs carry a 30-day warranty against recurrence of the same fault. It does not cover new faults, accidental damage, liquid damage after the repair, or software problems caused by changes made after we handed the device back. Parts supplied carry their manufacturer's warranty.

Your data

Please back up before any repair where practical. We take reasonable care, but some faults — particularly failing storage — carry an inherent risk of data loss, and we cannot accept liability for data that was not backed up. Data recovery outcomes are never guaranteed; the free assessment gives you the honest odds before you spend anything.

Bookings and access

Onsite work requires safe access to the device and a working power outlet. If nobody is present at a confirmed booking we may need to reschedule.

Payment

Payment is due on completion of the work unless agreed otherwise in writing.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.