Get in touch
Phone is fastest and usually gets you a diagnosis on the spot. Everything else lands in the same inbox.
Open 24/7 · ABN 64 654 861 096
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What to have ready when you call
None of this is essential — ring us regardless — but having it to hand means we can often diagnose on the phone and arrive with the right parts.
- The make and model of the machine, usually on a sticker underneath or on the back
- Roughly how old it is
- What it does, and when it started doing it
- Whether anything changed just before — an update, a storm, a spilled drink, a phone call from someone claiming to be technical support
- Any error message, word for word if you can
How quickly we respond
We answer the phone around the clock, and most jobs are booked for the same day. Online bookings are confirmed within the hour.
- Urgent — ring, do not book online
- A business that cannot trade, a suspected scam or ransomware in progress, or a failing drive with irreplaceable data on it. These take priority over routine bookings.
- Same day
- Most ordinary repairs, if you call in the morning. We carry screens, SSDs, batteries and power supplies in the van.
- Scheduled
- Network and Wi-Fi work, business jobs outside trading hours, and anything needing a part ordered in.
If you would rather not phone
The form on this page reaches us the same way, and WhatsApp works if you would prefer to send a photo of an error message. For anything urgent the phone is genuinely faster.
Where we come to
Cranbourne, Clyde and Clyde North, Berwick, Narre Warren, Dandenong, Frankston, Carrum Downs, Patterson Lakes and Chelsea, and the suburbs around each of them — all at the same price, with no call-out fee anywhere on that list. If you are just outside it, ring and ask; we will tell you honestly whether we can help or point you to someone who can.