Privacy Policy

Last updated 17 August 2026

What we collect

When you book a repair or send a message we collect your name, phone number, email address, suburb and the description of the fault. That is all we ask for, and all of it is used to do the job.

Why we collect it

To contact you about the booking, attend the right address, and keep a record of work performed for warranty purposes. We do not sell it, share it with advertisers, or add you to a mailing list.

How long we keep it

Booking records are kept for two years so warranty claims can be verified, then deleted. You can ask us to delete yours sooner by emailing support@rapidtechsolutions.au.

Analytics and cookies

We use Google Analytics to count visits and see which pages are useful. It only runs if you accept the cookie banner — decline it and no analytics cookies are set. No advertising or personalisation storage is enabled either way.

Data on your devices

During a repair we may see files on your computer. We do not copy, retain or look through anything beyond what the job requires, and any temporary copy made during data recovery is destroyed once the data is returned to you.

Contact

Questions about this policy: support@rapidtechsolutions.au or 0423 680 596.