Remote support

Why most computer problems do not need a visit

A lot of what we fix onsite was never really about the hardware. Software faults, virus clean-ups, setups and slow computers all live in the software — and software can be reached from anywhere. That means the same technician, the same fix, and the same "watch what I do" session, without the travel and without waiting for a van to arrive.

You stay in control the whole time: we connect only after you approve it, you watch everything on screen, and the session ends the moment you close it. Nothing is done to your machine without you seeing it first.

What we fix remotely

• Slow computers — the same diagnosis and clean-up we would do onsite
• Virus, malware and scam clean-ups, including remote-access scams
• Windows and macOS installs, updates, and failed-update recovery
• Software setup: printers, email, Office, backups and cloud storage
• New device setup and moving your files across from the old machine
• Blue screens, boot loops and "it will not start" that are software-side
• Wi-Fi and network settings on your home network
• Walking you through a scam or suspicious activity on your accounts

What a remote session actually looks like

1. You call or book a time — same-day slots are usually available
2. We talk through the problem first, so you are not paying to watch us guess
3. You install our secure remote tool and share a one-time code, or we walk you through it on the phone
4. We connect, tell you exactly what we are doing, and you watch every step
5. We fix it, show you what was wrong, and you are done — no travel, no waiting

Security — how we make sure you stay in control

The whole point of remote support is that a stranger is inside your computer, so we have built the session around that rather than against it.

• A one-time code you read to us over the phone — the same way you would read a PIN
• An encrypted connection for the whole session, from your machine to ours
• You approve the connection before it starts, and you watch everything on screen
• The session ends when you close it — nothing is left running in the background afterwards
• We never call you out of the blue, and we never ask for payment mid-job

Remote or onsite — which one do you need?

Most software problems fix just as well over the internet. A smaller set genuinely need a technician in the room. Here is the honest line between the two.

Software faults, viruses, setup, slow computers

Remote works well — usually fixed the same day, anywhere in Australia.

Screens, batteries, dead drives, a machine that will not power on

Needs onsite — no remote tool can replace physical parts or bench work.

If a job starts remote and turns out to need a visit, the remote fee is credited toward the onsite call — you never pay twice for one problem.

What it costs

Fixed price, quoted before we connect. There is no hourly rate, and the first chat about what is wrong is free.

Simple setup or a one-off fix

From $60

Slow-computer tune-up

$80–140

Virus and malware clean-up

$80–180 — the same job, done remotely

Backup set up so it cannot happen again

$90–160

What to expect

Most remote jobs finish in 30–60 minutes, and you do not need to be technical — if you can open an email and read a code back over the phone, you can do a remote session. We talk in plain English, and we will tell you honestly if the problem is really a hardware fault that needs a visit, rather than charge you for a connection that will not help.